Dear valued customers,
We are very sorry about the inconvenience you got with the JA Page builder in the last 3 days. We would like the give you the details of the issue and what we can do for you.
During the recent server update, the system admin accidentally deleted the JA Page Builder database without backup. And users could not edit pages or create new pages.
The server works now
You can create new page with the page builder and edit it with the builder tool. But with the pages you built before, you can not edit with the builder tool, you can edit the content in the database (recommended for developers – check the guide in the second section).
Do not edit your pages you created before October 8th
Since the JA Page Builder database lost, your page structure stored in JA Page builder database can not be restored. When you edit the page you created before October 8th, you will see the blank page, do not save it, otherwise, your data will be lost.
Options to resolve the issue?
1. Guide to update your content from phpmyadmin – recommended for developers
For content update for the page, you can do it in the database level. Please access your Phpmyadmin or similar tool, open your website database and find the table
_jabuilder_pages. You can see a list of JA builder pages, click on edit button to edit content of the page.
Find the field
content, the field is the page content in HTML markup.
Take backup before you edit
Pleas copy content of the field to your editor – Subline text, note++ or similar, save it for backup. Then make a new file to edit the content, copy the new updates back to the
content field and save.
2. or request page clone from our team
Again, we are very sorry about the issue. We are more than happy to support you as much as we can. You can submit the request to clone the pages you built, our team will manually build the page again. Please provide the following information:
- Your website link, admin account: add in the secured fields when you submit support ticket on our forum.
- The pages you want to re-build
Request page re-build